Returns and complaints


The legal basis and scope of liability of towards the Customer, if the sold Service or Product has a physical or legal defect (warranty), have been determined in the universally binding legal provisions, especially in the Civil Code. is obliged to perform the ordered Service in accordance with the Agreement and in good faith, and to deliver the ordered Product free from defects.
The Customer has the option to file a complaint: electronically via email to:
It is recommended that the Customer provides in the complaint description: information and circumstances related to the subject of the complaint, in particular the type and date of the defect’s occurrence, and the demand for the Service to be performed in accordance with the Agreement or for the Product to be delivered in accordance with the Agreement, or a statement of price reduction or a statement of withdrawal from the Agreement, as well as the contact details of the complainant – this will facilitate and expedite the complaint’s consideration by
The requirements given in the previous sentence are merely recommendations and do not affect the effectiveness of complaints filed without the recommended description of the complaint.
The response to the complaint by occurs promptly, no later than within 14 calendar days from the day of its delivery or receipt at the email address. Failure to respond within the above deadline, by law, means that has acknowledged the complaint as justified.
Detailed information on the possibility for the Customer who is a consumer to use out-of-court methods of dealing with complaints and pursuing claims, and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, and Provincial Inspectorates of the Trade Inspection.
The Customer who is a consumer has the right to contact for assistance in using the rights to an out-of-court method of pursuing claims.